Terms & Conditions

These terms apply to every tour, package and travel service arranged by Sahyatri, Kolkata ("we"). By confirming a booking you accept them on behalf of everyone travelling with you.

1. Booking and confirmation

A booking is confirmed when we receive the advance payment stated in your quote and send you a written confirmation (e-mail or WhatsApp). Until then prices, train and flight fares and hotel availability can change.

2. Price and what it covers

Each quote and tour page lists its inclusions and exclusions; only what is listed as included is part of the price. Prices are per person in Indian rupees, based on twin sharing unless stated otherwise, and include applicable taxes at the time of quoting. Items not mentioned – personal expenses, entry tickets unless listed, camera fees, tips, travel insurance – are paid by the traveller.

3. Payment

The advance is usually 30–50% of the package price; the balance is due before departure, by the date in your confirmation. We accept UPI, bank transfer and cash at our office and issue a receipt for every payment. Train and flight tickets are issued only after the amount for them is received.

4. Changes by you

Before confirmation you may change anything in the plan free of charge. After confirmation, changes to dates, hotels or the number of travellers depend on supplier terms and may carry charges; we will tell you the cost before making the change.

5. Cancellation and refunds

Cancellations are governed by our Refund & Cancellation Policy, which forms part of these terms.

6. Changes by us

Trains and flights may run late or be cancelled, roads may close and weather may change. If a service becomes unavailable we provide the nearest equivalent alternative, and if that is not possible we refund the unused part of the price. We are not liable for costs arising from delays or cancellations by railways, airlines or authorities, or from weather, strikes and other events outside our control.

7. Documents and conduct

Travellers must carry valid government photo ID (and passports, visas and permits where required) and reach the departure point on time. We may refuse to continue services to anyone whose behaviour endangers or seriously disturbs others, without refund.

8. Health and insurance

Tell us about any medical condition, dietary need or reduced mobility when you book. We strongly recommend travel insurance; medical costs during the trip are the traveller's responsibility.

9. Our role and liability

We arrange services provided by independent suppliers – railways, airlines, hotels, transport operators, boat operators and guides. We choose them with care but do not own or operate them. Our liability for any claim is limited to the amount paid to us for the affected service. We are not liable for loss of or damage to baggage or valuables.

10. Photographs and reviews

With your permission we may use photographs you share and reviews you write on our website and social media. Tell us if you prefer not.

11. Law

These terms are governed by the laws of India, and any dispute is subject to the courts at Kolkata.