Frequently asked questions
Booking, payment, cancellation and what to expect on a Sahyatri trip.
How do I book a tour with Sahyatri?
Send an enquiry from the tour page, the Plan my trip form, WhatsApp or a phone call. We reply with a day-wise itinerary and a clear price. Once you are happy, you confirm with an advance payment and we book the transport, hotels and local arrangements and share the vouchers with you.
Where do your tours start from?
All our tours start from Kolkata – usually Sealdah, Howrah or Shalimar station, or Kolkata airport – and end back in Kolkata. If you are joining from another city, tell us and we will adjust the plan.
What is included in the price?
Every tour page lists its inclusions and exclusions. Typically the price covers transport from Kolkata, hotel stay, the meals mentioned, sightseeing by private vehicle and permits. Personal expenses, entry tickets where stated, camera fees and travel insurance are usually extra.
Can you change a fixed itinerary?
Yes. Every itinerary on this site is a starting point. Add a day, upgrade the hotel, skip a sight or change the dates – we re-price the plan and send it back the same day.
How much advance do I pay, and how?
Usually 30–50% of the package price confirms the booking; the balance is due before departure. We accept UPI, bank transfer and cash at our Kolkata office, and send a receipt for every payment.
What is your cancellation policy?
Cancellation charges depend on how close to departure you cancel, because train and flight tickets and hotel rooms carry their own charges. The full schedule is on our Refund & Cancellation page; we always try to recover as much as the suppliers allow.
Do you arrange train and flight tickets?
Yes. Where a tour says "Kolkata to Kolkata", the train tickets are part of the package. For custom trips we book trains, flights or an AC car from Kolkata as you prefer.
Is there a discount for groups?
Yes. Groups of about 20 or more travellers get a group discount, shown on each tour page. Office outings, school and college trips and large family groups should write to us for a custom quote.
Can you arrange vegetarian or Bengali meals?
Yes. Tell us your food preferences when you book. On the Sundarban tour the full Bengali meal plan is published on the tour page; elsewhere we brief the hotels in advance.
What if something goes wrong during the trip?
You have our WhatsApp number from the day you book and the same person stays reachable through the trip. Delays, a hotel problem or a medical need – call us first and we sort it out with the local partner.